Privacy policy

At Pales Soft Drinks, SA, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use and protect your personal information when you use our website https://www.pales-drinks.com.

1. Data controller

The data controller is :

  • Company Name : Pales Soft Drinks, SA
  • Head office : Rue du Puits 31, 2355 Bonnevoie, Luxembourg
  • Vat Number : LU35734712
  • Contact : contact@pales-drinks.com ou info@pales-drinks.com

2. Collected data

We collect several types of information, including :

a. Information you provide

  • Last name, first name
  • Email address
  • Phone number
  • Vat Number
  • Company name and address

b. Data collected automatically

  • IP address
  • Navigation data
  • Browser type
  • Operating system
  • Cookies and similar technologies

3. Use of data

The personal data collected is used for :

  • Providing our services : Order management, delivery, invoicing.
  • Communicate with you: Answer your questions or send you information about our products.
  • Improving our site: Analysis of browsing statistics to optimize the user experience.
  • Respect our legal obligations: Compliance with current data protection laws.

4. Data sharing

Your personal data will never be sold to third parties. However, we may share it with :

  • Service providers: such as payment or delivery platforms, only for the services you have requested.
  • Legal authorities: If required by law or legal proceedings.

5. Your rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • Right of access: You can request a copy of the data we hold on you.
  • Right of rectification: You may request the correction of incorrect or incomplete data.
  • Right of deletion: You may request the deletion of your personal data.
  • Right to object: You may object to the processing of your data for marketing purposes.
  • Right to portability: You have the right to receive your data in a structured and readable format.

To exercise these rights, please contact us at: contact@pales-drinks.com/info@pales-drinks.com or Rue du Puits 31, 2355 Bonnevoie, Luxembourg.

6. Cookies

We use cookies to enhance your experience on our site. You can choose to disable cookies by configuring your browser preferences. However, some site features may be limited if cookies are disabled.

Types of cookies used :

  • Essential cookies: Necessary for the operation of the site.
  • Analytical cookies: Used to analyze user behavior on the site.
  • Functionality cookies: Enable us to improve the site's functionalities, such as memorizing user preferences.

7. Data security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, alteration or disclosure.

8. Data retention period

We will only retain your personal data for as long as is necessary to fulfil the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.

9. Changes to the privacy policy

This privacy policy may be modified at any time. Any changes will be posted on this page, and we encourage you to check this section regularly for updates.

10. Contact

If you have any questions about this privacy policy or to exercise your rights, please contact us at :

  • Email address: contact@pales-drinks.com or info@pales-drinks.com
  • Postal address: Rue du Puits 31, 2355 Bonnevoie, Luxembourg